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Should the Rich Enjoy Better Service?

A woman's complaint over VIP line-jumpers sparks debate over whether money should talk when it comes to service

By Zhang Qingchen Updated Feb.1

A woman who recently visited Shanghai Disneyland complained that she had to line up for two hours, yet a group of visitors jumped the line and entered the park before she did. According to a media report, the queue-jumping group paid for its VIP service. The prices for VIP services, 2,700 yuan (US$429) for three hours or 3,000 yuan (US$477) for six hours for at most eight people in a group, are clearly listed on the Shanghai Disneyland app.   
Yu Si, writing in the Beijing News, argued it is unfair for those who pay more to get privileges, and suggested there should be a clear notice about the difference between VIP services and ordinary tickets, since the experience of the majority of regular tourists is key to the long-term development of the amusement park.  

But Ma Diming, also in the Beijing News, argued the VIP service is normal, because commercial services follow the law of the market compared with the fairness of government-provided public services, and Shanghai Disneyland is not the first commercial company to provide VIP services for customers who pay more. For example, banks provide priority services for those with bigger deposits, while airlines provide better services for those who pay more for their seats. This is part and parcel of society.